Privacy Policy

ProLabTech ("we", "our", "us") respects your privacy. This policy explains what we collect when you visit prolabtech.net or engage our services, how we use it, and the choices you have.

1. Information We Collect

• Contact information you submit through forms, email, or WhatsApp — name, email address, phone number, and the message content.
• Project information shared during engagements (business requirements, system access where authorised).
• Technical data collected automatically — IP address, browser type, pages visited, referring URL, and basic analytics.

2. How We Use Your Information

• Respond to inquiries and provide quotes.
• Deliver, support, and improve our services.
• Issue invoices and meet legal or accounting obligations.
• Send relevant updates (only when you opt in).

3. How We Share Information

We do not sell your data. We only share information with:

• Trusted subprocessors that help us deliver services (hosting, payment, communications) under confidentiality terms.
• Authorities when required by Syrian law or to protect our rights.

4. Cookies & Analytics

We use minimal cookies and may use analytics tools (such as Google Search Console and privacy-respecting analytics) to understand how the site is used. You can disable cookies in your browser at any time.

5. Data Security

We apply industry best practices — encrypted transport (HTTPS), access controls, secure storage, and regular reviews — to protect your information. No system is perfectly secure; we will notify affected clients without undue delay if a material breach occurs.

6. Data Retention

We keep client data only as long as needed to deliver services, comply with legal obligations, or resolve disputes. Project files are archived securely and deleted on request when retention is no longer required.

7. Your Rights

You may request access, correction, or deletion of the personal data we hold about you. To exercise any right, email sales@prolabtech.net.

8. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this page from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact

For any privacy question, contact:
ProLabTech — Damascus, Syria
Email: sales@prolabtech.net
WhatsApp: +963 941 348 057